Review of Bet At Home
Welcome to our Bet At Home review in which we plan to cover everything from the licenses the company hold to the markets available to bet on, customer incentives, usability, in-play betting and much much more.
It’s fair to say that Bet At Home is not a household name in the UK. The situation is mainland Europe, however, is somewhat different with the bookie being one of the better known sports betting outfits around.
Since 2014, they have been trying to penetrate the UK market but they’ve got some big problems from the get go:
- No welcome bonus of any kind
- Little to no worthwhile promotions
- Many player complaints about account verification
- Poor customer service
I’m usually sympathetic to verification complaints because this is now steeped in UK law but the way Bet At Home customer service seem to handle this issue is alarming and at this point I think they’re best avoided.
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Pros & Cons of Bet At Home
- Useful betting guide available.
- Excellent statistics database.
- No horse racing or greyhound betting.
- No welcome bonus or any other promotions
- Site design is basic verging on boring
- Live betting very basic
- No live streaming service.
Bet At Home Licensing & Safety
Is Bet At Home Safe?
- Remote license from UKGC
- Alderney Gambling Commission license
- Affiliated with both IBAS and GamCare
- Good overall safety rating
Bet At Home applied for and received their remote gambling licence from the UK Gambling Commission in 2014. Their UKGC licence is registered to the company’s Maltese headquarters and through those offices, they also hold an array of other official licences (Ireland and Italy for example).
They do not however boast any associating with a disputes resolution body on their website – which is concerning.
- Bet At Home was first founded all the way back in 1999 in Wels, Austria.
- Listed on Frankfurt Stock Exchange in 2004
- Revenue of €145.4 million and employ over 300 staff (December 2017).
Why the medium risk rating? Given Bet At Home have the correct licenses and are a listed company the medium risk rating might be a surprise… however the amount of player complaints against them when it comes to withdrawals means we’re concerned and so should you be.
Deposits & Withdrawals at Bet At Home
Will I get paid?
- Most deposits instant
- Credit cards & debit cards
- PayPal not accepted
- Minimum deposits £10
Note: want to use PayPal to deposit into your betting account? See this list of PayPal accepting bookmakers.
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How To Deposit To Bet-at-Home
To make a deposit when you are a new customer on the site, click on the ‘Account’ button and then select ‘Deposit’.
You will then have a list of accepted payment options for your location. Most of the main payment services are available but UK-based customers should know that PayPal isn’t one of them.
Once you have selected the payment method, enter the required details for that payment method, such as your card number for a debit card deposit, and then enter how much you want to deposit into your account.
Once completed, click the button to proceed and the deposit should be with you instantly. No fees are charged for any deposit on the site.
How To Withdraw From Bet-at-Home
You make a withdrawal at Bet-at-Home in the same way you deposit. Click on ‘My Account’, but this time select ‘Withdrawal’ from the menu options that appear on screen.
You can only withdraw back to a deposit payment method you have used previously and by default this is set to the last method you used for a deposit.
The minimum amount you can withdraw in one transaction is £10.
How Long Does It Take To Withdraw At Bet-at-Home?
Depending on the payment method, it can take between a few minutes to a day for ewallet services, whereas withdrawals using a debit card or bank transfer can take up to five working days to be completed.
Customer Service at Bet At Home
What’s customer support like?
- Help section on site
- Live chat available
- Contact form on website
- More options needed
There are only two ways that you can contact Bet-at-Home via customer support, although there is an extensive Help section on the site that may well have an answer to your query within it to save you getting in touch.
However, if you do require customer support then you can either use the Live Chat service or you can send the company a message by completing a form that loads up when you click on that option.
There are no indications on the site whether or not the live chat service is 24-hour or not. That is a concern as if you have a pressing issue, and you can’t contact the site immediately, then this is not ideal for customers and does undermine your confidence in the company.
All in all Bet At Home reviews pooly in this category as there simply aren’t enough support options available to customers.
Review of Bet At Home Website
Is Bet At Home Easy To Use?
- No mobile app
- Poor site design
- Like betting using an online spreadsheet
- Confusing for new punters
Bet-at-Home Mobile Review
Bet-at-Home does not have any mobile apps. Instead it uses a mobile site, which is essentially an entire replica of the desktop site but with a few tweaks and modifications to the set up to make it more usable on mobile.
However, the mobile site is as dull and boring as the desktop site unfortunately. It tends to work well enough, but there is so little distinction between parts of the site and so little use of graphics, pictures and no promotions to speak of, that it essentially becomes a trawl through a spreadsheet on your mobile.
In this day and age, mobile customers deserve a bit better support. They make up a considerable percentage of the users for a sports betting service and if you don’t offer them a good service on mobile, it won’t be too long until they look elsewhere.
Looking at their mobile offering the company doesn’t really inspire great confidence that they’re all that bothered about mobile customers. Obviously not good for their overall review score.
Bet-at-Home Desktop Review
Rather like the mobile site, the desktop site works OK, but it is distinctly uninspiring and, well, frankly boring to look at. There is nothing to entice you in and to make you want to play on the site, including no bonuses or promotions and a rather dull black and while colour scheme.
Add to that a lack of horse racing betting and greyhound betting for UK customers and you have a site that may have appeal more on the continent than it does in the UK. Indeed, it does feel like Bet-at-Home entered the UK market as an afterthought and with no real interest in catering to the needs and wants of a typical UK sports betting enthusiast.
You also get the impression that the site was thrown together pretty quickly too. There are some nice touches, the Stats section is very well organised, the financial side of things is ok, it’s relatively safe and secure and has both esports and virtual sports offered, but it does the very minimum when it comes to making you want to bet with them.
We always wonder when a site doesn’t put as much effort into its presentation, as to whether they are going to offer a similar level of indifference to customers and that, we’ll admit, does put us off.
How To Join Bet-at-Home
You can join the Bet-at-Home site on the mobile and desktop sites and signing up is relatively quick and easy.
- Click on the green Register Now button in the top right corner of the home page.
- A registration form will load up. There are two sections to complete.
- Complete the first section with your personal information.
- Then complete the second section which deals with your log in data for the site.
- Once you have completed this click the Continue button.
- The next screen will load up which is where you can set a deposit limit (or not).
- Then you need to confirm that you have read the General Terms and Conditions of the Site, that you are over 18 and you can also select to receive info and adverts from Bet-at-Home.
- Once you have completed this click the Register Now button to join the site.
Markets & Odds at Bet At Home
What sports can you bet on at Bet At Home?
- Approximately 30 different sports
- No horse racing
- No live streaming
- Lower profile events have fewer odds
We can’t quite believe that Bet At Home don’t offer markets for horse racing and when you couple that with no live streaming and fewer odds on smaller events it’s starting look pretty bleak and our review of Bet At Home is coming up overwhelmingly negative.
Here’s the markets that the bookmaker does price up, which cover all of the following sports:
- Alpine Skiing
- American Football
- Aussie Rules
- Combat Sports
- Cross Country Skiing
- Ice Hockey
- Ski Jumping
- Table Tennis
- Water Polo
There are two major things which stand out about the above list.
The first is that Bet At Home don’t actually offer punters the chance to bet on horse racing. The second is that it very much reflects the company’s Germanic, European roots. Few UK-based bookmakers, for example, would offer four separate skiing sections or cover sports like floorball at all.
Basically Bet At Home are much better suited to a European audience than a UK one.
Another issue they’ve got is the fact that their market navigation system is confusing and it’s hard to find even the simplest of markets – some links in the menu just simply don’t seem to work.
It’s not obvious how to get to specific match markets with competition winner markets dominating.
In-Play Betting Review at Bet At Home
Is live betting offered at Bet At Home?
- Competitively small selection of sports
- Stats & scores provided
- Average odds
- No live streaming
A quick click on the tab at the top of the Bet At Home homepage can take you the dedicated live betting area of the website.
The in-play events with available betting markets are then listed on a menu down the left-hand side of the page, making it nice and easy to locate the match or event you’re looking for.
Major sports like football and tennis are well catered for within the Bet At Home in-play service but the selection of other sports for which events are regularly taken in-play is comparatively limited.
When an event does go in-play, however, it generally benefits from a fairly broad selection of available markets.
Punters also have access to Bet At Home ‘widgets’ (see screenshot) which can provide a live match tracker, line-ups and text commentary. Comprehensive form, head-to-head and other statistics are also often available to view.
In-play reviews well at Bet At Home but not well enough for us to forgive their other faults – in our opinion the best for in-play is without a doubt Bet365.
New customer offers at Bet At Home:
- No welcome promotion for new customers
- No other worthwhile offers
- Compares badly
- Don’t bother!
Well… things aren’t exactly going great for Bet At Home and they’ve got another major weakness when you consider the bookie’s welcome promotion; namely because at time of writing there isn’t one.
In fact, if you click the prominent ‘Promotions’ link on the Bet At Home homepage you will quickly discover that they are not running any promotions at all – superb…
Obviously with no bonus available Bet At Home score a big fat 0 in this section of our review.
How To Use The Bet At Home Bonus
Given that there is no starter bonus available for new customers at Bet-at-Home, it is simply a case of depositing and using your cash to bet with on site, which in modern day online sports betting is a massive negative for new customers. Why join when other sites like William Hill or bet365 Sport offer you great sign up offers?
Our Verdict of Bet-At-Home
Bet At Home are a big company across Europe but to be honest it’s hard to see why and if you’ve read all the sections in our Bet At Home review we’ve got no doubt you’ll be in full agreement.
Their site design and layout is poor, making finding markets tough, and there’s a whole host of other problems…
- No new customer bonus offered
- Zero other promotions running
- No betting on horse racing
- Play complaints about account verification
- Reports of poor customer support
Given the issue the company are facing there’s absolutely no reason for us to recommend you open an account with them, in fact for the time being we think they are best avoided.
Where does that leave you? Instead of Bet At Home why not check out our other bookmaker reviews and find yourself a much better home.
Bet At Home FAQ
How To Contact Bet-at-Home
If you want to contact Bet-at-Home then you have the option of either a Live Chat service. Whether or not this is a 24-hour service or not, is not made clear on the site.
However, there is a messaging/email service (which you can use which is available 24/7. Here you need to complete your details and also compose a message with your query or request and then submit it to Bet-at-Home.
How To Close Your Bet-at-Home Account
There is no way to close your Bet-at-Home account from within the site. You must contact customer services via email including your full name and account number and ask them to close your account.