Review of Bet At Home
Since 2014, they have been trying to penetrate the UK market but they’ve got some big problems from the get go:
- No welcome bonus of any kind
- Little to no worthwhile promotions
- Many player complaints about account verification
- Poor customer service
I’m usually sympathetic to verification complaints because this is now steeped in UK law but the way Bet At Home customer service seem to handle this issue is alarming and at this point I think they’re best avoided.
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01. Licensing & Safety
02. Deposits & Withdrawals
03. Markets & Odds
05. Welcome Bonus (n/a)
06. Overall Review
07. User Reviews
Total Results 24 / 70
Licensing & Safety
- Licensed by a range of European authorities
- UKGC licence since 2014
- Established in 1999
- Medium safety rating
Bet At Home applied for and received their remote gambling licence from the UK Gambling Commission in 2014. Their UKGC licence is registered to the company’s Maltese headquarters and through those offices, they also hold an array of other official licences (Ireland and Italy for example).
They do not however boast any associating with a disputes resolution body on their website – which is concerning.
- Bet At Home was first founded all the way back in 1999 in Wels, Austria.
- Listed on Frankfurt Stock Exchange in 2004
- Revenue of €145.4 million and employ over 300 staff (December 2017).
Why the medium risk rating? Given Bet At Home have the correct licenses and are a listed company the medium risk rating might be a surprise… however the amount of player complaints against them when it comes to withdrawals means we’re concerned and so should you be.
Deposits & Withdrawals
- Most deposits instant
- Credit cards & debit cards
- PayPal not accepted
- Minimum deposits £10
Note: want to use PayPal to deposit into your betting account? See this list of PayPal accepting bookmakers.
|Visa||0%||Instant||£10 – ?|
|Mastercard||0%||Instant||£10 – ?|
|Eurocard||0%||Instant||£10 – ?|
|Diners Club||0%||Instant||£10 – ?|
|Entropay||0%||Instant||£10 – ?|
|Trustly||0%||Instant||£10 – ?|
|Skrill||0%||Instant||£10 – ?|
|Neteller||0%||Instant||£10 – ?|
|Paysafecard||0%||Instant||£10 – ?|
|Bank Transfer||0%||3 working days||£10 – ?|
Markets & Odds
- Approximately 30 different sports
- No horse racing
- No live streaming
- Lower profile events have fewer odds
We can’t quite believe that Bet At Home don’t offer markets for horse racing and when you couple that with no live streaming and fewer odds on smaller events it’s starting look pretty bleak overall.
Here’s the markets that the bookmaker does price up, which cover all of the following sports:
- Alpine Skiing
- American Football
- Aussie Rules
- Combat Sports
- Cross Country Skiing
- Ice Hockey
- Ski Jumping
- Table Tennis
- Water Polo
There are two major things which stand out about the above list.
The first is that Bet At Home don’t actually offer punters the chance to bet on horse racing. The second is that it very much reflects the company’s Germanic, European roots. Few UK-based bookmakers, for example, would offer four separate skiing sections or cover sports like floorball at all.
Basically Bet At Home are much better suited to a European audience than a UK one.
Another issue they’ve got is the fact that their market navigation system is confusing and it’s hard to find even the simplest of markets – some links in the menu just simply don’t seem to work.
It’s not obvious how to get to specific match markets with competition winner markets dominating.
- Competitively small selection of sports
- Stats & scores provided
- Average odds
- No live streaming
A quick click on the tab at the top of the Bet At Home homepage can take you the dedicated live betting area of the website.
The in-play events with available betting markets are then listed on a menu down the left-hand side of the page, making it nice and easy to locate the match or event you’re looking for.
Major sports like football and tennis are well catered for within the Bet At Home in-play service but the selection of other sports for which events are regularly taken in-play is comparatively limited.
When an event does go in-play, however, it generally benefits from a fairly broad selection of available markets.
Punters also have access to Bet At Home ‘widgets’ (see screenshot) which can provide a live match tracker, line-ups and text commentary. Comprehensive form, head-to-head and other statistics are also often available to view.
In-play reviews well at Bet At Home but not well enough for us to forgive their other faults – in our opinion the best for in-play is without a doubt Bet365.
- No welcome promotion for new customers
- No other worthwhile offers
- Compares badly
- Don’t bother!
Well… things aren’t exactly going great for Bet At Home and they’ve got another major weakness when you consider the bookie’s welcome promotion; namely because at time of writing there isn’t one.
In fact, if you click the prominent ‘Promotions’ link on the Bet At Home homepage you will quickly discover that they are not running any promotions at all – superb…
Obviously with no bonus available Bet At Home score a big fat 0 in this section of our review.
Want a decent sign up bonus? Betvictor (5 star rated) currently have about the best going with their 600% offer.
Bet At Home are a big company across Europe but to be honest it’s hard to see why.
Their site design and layout is poor, making finding markets tough, and there’s a whole host of other problems…
- No new customer bonus offered
- Zero other promotions running
- No betting on horse racing
- Play complaints about account verification
- Reports of poor customer support
Given the issue the company are facing there’s absolutely no reason for us to recommend you open an account with them, in fact for the time being we think they are best avoided.
Where does that leave you? Instead of Bet At Home why not check out our other bookmaker reviews and find yourself a much better home.