Review of Betdaq
Betdaq are the world’s second biggest online betting exchange and in this review we’ll cover how they compare to the biggest exchange out there (Betfair) and what features the site has to offer punters.
If you’ve hung around on Cheeky Punter for a while, and read our blog section, you’ll know that I’m a keen sports trader and have been using exchanges for over 9 years now.
Betdaq are basically my second choice betting exchange so if for any reason I can’t use Betfair, I’ll fire up Betdaq.
That being said I wouldn’t recommend Betdaq although their site does serve a purpose if you’re a serious trader and you need a back-up.
Other than being a back up to Betfair there’s little reason to sign up at Betdaq and I’d recommend Betfair over them all day long.
Pros & Cons of Betdaq
- UK Licensed so very safe
- Decent liquidity on top markets.
- Odds good vs most bookmakers.
- Not as good as Betfair
- Poor liquidity on medium/small events.
- Poor site design & mobile app.
Betdaq Licensing & Safety
Is Betdaq safe?
Betdaq is licensed and regulated by the United Kingdom Gambling Commission (License Number 003367), therefore they are obviously a reputable company to use, regardless of the sport that you like to bet on. The fact that they are regulated by this organization means that they must:
- Ensure that all of the actions of the site are completely fair and unbiased.
- Make sure that those under the legal gambling age are unable to bet on the site until they are of an age whereby they understand the associated risks.
- Provide anyone with problems related to gambling with assistance and advice regarding how to sort out their issue.
- Betdaq was founded in 2000 and has nearly two decades of pretty flawless operation when it comes to paying out players and providing an exchange betting service.
- In 2013 the company was sold to Ladbrokes for a reported 30 million euros and is now part of the Ladbrokes Coral group.
- When it comes to safety and financial backing, given their ownership, punters should have no questions or concerns regarding Betdaq who we assign our safest possible rating.
Deposits & Withdrawals at Bedaq
Will I get paid?
£10 – £10,000
£10 – £10,000
£5 – £25,000
£5 – £25,000
£5 – £5,000
£10 – £unlimited
£10 – £50,000
How To Deposit To Betdaq
Depositing at Betdaq is quick and easy and the site does offer a good range of different payment methods for customers to use when adding cash to their account.
Firstly, log in to your Betdaq account by using your username and password.
At this point, if you have not sent through documents to confirm your identity, you will be asked to do this as Betdaq ask customers to complete the verification process before they deposit into their account.
Once you have completed this, you can now deposit into your account.
Click on Deposit button on the top right side of the screen and select from one of the five payment methods available on the site. All deposits are free of fees and should be in your account instantly once confirmed. The minimum deposit is set at £10.
Once you have selected the payment methods, simply enter the requested details and the amount you wish to deposit and click the button to initiate the deposit.
You should now have funds in your account.
How To Withdraw From Betdaq
The good news when making a withdrawal from Betdaq is that you can withdraw to all the payment methods that the company accepts and that there are no charges for any withdrawal. The minimum withdrawal is £10.
If your withdrawal is a large amount, or your first, then the bookmaker may ask you to upload documents to prove your identity.
Click on the My Account button and then from the drop-down menu, select the Withdrawal option.
From here you simply select which of the available withdrawal methods to use and the amount you with to withdraw. You do need to be fully verified to withdraw money from your Betdaq account.
How Long Does It Take To Withdraw At Betdaq?
If you use eWallet services Skrill or NETELLER, then your withdrawal should take no longer than 24 hours to be in your account. Debit or Credit Card withdrawals take between 2-5 days to be processed with Bank Transfers taking between one and five days to be completed.
Customer Service at Betdaq
What’s customer support like?
Betdaq may have a few issues (which we will see some of below) but it is one of the best sites in terms of the number of customer support services and the range of options available to you.
The quickest service is the Live Chat service, which is open from 9am to 8pm Monday to Saturday and 9.30am to 8pm on Sundays.
You can also send in a query via email to firstname.lastname@example.org, as well as contact the customer services team by phone between 8am and 10pm Monday to Saturday and 9am to 9pm on a Sunday.
The numbers to use are as follows:
- UK 0870 1781 021
- Ireland 01 55 66 222
- ROW +353 1 55 66 222
However, please note that calls to the company in the UK are charged at 13p a minute. That seems a bit off considering most customer service lines are freephone and means Betdaq reviews less well, in terms of score, in this category than they might have.
Betdaq Website Review
Is Betdaq easy to use?
Betdaq Mobile Review
It’s hard to know where to start with the Betdaq app. The good news is that there is one. After that, it’s pretty disappointing to be honest.
Firstly, we have the same old awful colour scheme used on the app. Using the app isn’t easy as there are a number of glitches that occur regularly and the app isn’t anywhere near as stable as, say Betfair Exchange’s app for example.
Some users in reviews have complained about many different issues, such as having to delete the app and reinstall it after use, back buttons not working properly, issues with the log in and suchlike and although the app has just 39 reviews, the average score is 1.9 out of 5, which is really quite damning.
Betdaq needs to smarten the app up significantly if they want a higher score in this category.
Betdaq Desktop Review
Unfortunately the Betdaq website is hard to like. Firstly, the colours of the site, purple and white look very basic. The layout is too small and sometimes using the site gives the feeling that you’re at work looking at an unnecessarily complex spreadsheet.
There are some positive things to point out. The use of banners to improve the look of the site has helped a little, but the graphics look very simplistic in the main. You get the impression that the company just wanted to use Clip Art rather than decorate the site with any visuals that are of real interest.
For us, the fonts are too small, and while we like the fact you can access all the In Play betting options, which are vital on any exchange, you end up zooming in to see the odds a bit better, which totally changes the look of the site. Not ideal when you want a site that looks good and is practical.
Technically it is not that bad at all, it just looks a bit of a mess and any Betdaq review which says otherwise is simply off base.
How To Join Betdaq
Signing up with Betdaq is very easy to do. Click on the Join Now button on the site and then that starts the registration process.
You complete a five-step registration process which includes inputting your personal details, your contact information and then details about your account, such as a username and password, as well as a security question.
On this third step, you also have a currency setting and a Promo Code and you need to enter the latest Betdaq code if you want to activate the new player bonus on your account.
Finally, state how you want Betdaq to contact you, if at all, and then you head to the final and arguably most important aspect of the registration.
This is where you need to confirm your identity. You can do this by sending in your debit card details, or some other approved methods of identity to the site.
Once your identity has been confirmed, then you can make your first deposit on the site and start using Betdaq fully.
Markets & Odds at Betdaq
What sports can you bet on at Betdaq?
Betdaq are certainly not one of the better known names in the world of UK online gambling, but they do have all major sporting events covered for punters.
Although they don’t have as many markets as the “big boys” they still provide more than enough to keep even the most serious gambler interested. Liquidity can however be a problem with less popular events. The sports that they offer are:
- Aussie Rules
- Horse Racing
- Ice Hockey
As can be seen, the selection isn’t massive and if you’re a super high stakes punter then you’re not going to be pleased with the amount of money available to back and lay on different events – honestly most exchange bettors would be better off using Betfair.
Betdaq is better used as a secondary exchange. More of a backup for Betfair. The bigger the event the more liquidity you’ll see at Betdaq so for things like Premier League football you won’t find a problem. As soon as you start sifting through their less popular markets problems start to arise and in many cases you’ll struggle to get a large wager matched.
Betdaq have also recently added the chance to place multiples on the site – it’s not part of the exchange but it’s a nice addition odds offered are very competitive.
Now if they’d only improve on their 1990’s website design it might be a usable service.
In-Play Betting Review at Betdaq
Is live betting offered at Betdaq?
Well Betdaq wouldn’t be a exchange if they didn’t offer live odds and the chance to both back and lay selections whilst the event is taking place. A list of the markets which will be turned in-play can be found do the right hand side of the Betdaq website (or on the app). Clicking the market will take you to a screen where you can bet the odds live.
Once again though, whilst the selection on offer is decent, liquidity is poor on lesser markets and you can’t guarantee to get big back or lay bets matched.
We’ve said it before but just to reinforce the point… you’re better off using Betdaq as a backup exchange, for big events or when there’s a good rate on commissions.
New customer offer
No review of Betdaq would be complete without taking a look at the new customer bonus avaialble – so here it is.
Betdaq are an online betting exchange and as a result they’ve structured their bonus offer a little differently to the majority of bookies out there (the old Betdaq free bet is no more).
They are giving all new customers the chance of up to £1,000 cash back on commissions for 30 days when they join and use the correct Betdaq promotion code.
New Customer Offers at Betdaq:
Here’s how to claim:
- Visit Betdaq by Click here to visit Betdaq.com
- When you hit their landing page click either the ‘Join Now’ button to get started.
- You’ll be taken directly to the registration form where you need to fill out your details.
- When you get to the promotions code box use code: DAQBACK
- As soon as you make a real money deposit you’ll have 30 days worth of free commissions on the exchange (up to £1,000).
How To Use The Betdaq Bonus
To access the £1,000 cash back on the commission you pay Betdaq Exchange during your first month on the site, you need to register with the site as outlined above, using the code DAQBACK when you register.
- Deposit cash into your Betdaq account
- Use the exchange to bet and lay bets on the site over the course of your first month.
- At the end of the month, you will pay Betdaq commission.
- You will receive 10% of that commission charge back from Betdaq as your welcome offer.
It is also worth noting that you can also accept another offer when you sign up with Betdaq by using different promotional codes. The code BDQ10 will see you qualify for a £10 Free Bet when you make a £10 bet on the sportsbook or exchange within 14 days of qualifying.
Our Verdict of Betdaq
You’ll notice that we opened up our Betdaq review by awarding them a 3.5 star rating out of 5 stars. We grade all the sites we review on CheekyPunter.com and the grades range from 5* right down to 0* – find out more about the individual grades via our ‘Reviews’ section.
We acknowledge that giving a site a grade and not providing any explanation for that grade is useless to our visitors so in this section of the review we’ll be telling you why we’ve given Betdaq 3.5 stars and what they could do to move up the rankings.
There is a problem with liquidity at Betdaq and by this we mean the amounts available to back and lay on individual events. The reason for this is simply that they don’t have a large enough customer base and until they do they won’t improve. People are put off by this so it’s a bit of a catch 22 situation for Betdaq – for the regular exchange bettor Betfair is just a much better option.
Aside from the major downside that is the liquidity at Betdaq they’ve done a decent job with their brand. They are offering a decent bonus which rewards active participants on the exchange, they are regulated within the UK which means your money will be safe and secure with them and you’ll often find better odds at Betdaq than you will with traditional bookmakers who tighten the markets to ensure a profit (Betdaq don’t need to do this as they just facilitate bets between different people).
The promotions running don’t really deliver long term value at Betdaq and that coupled with the above has meant they can only really achieve a 3.5 rating overall.
Should I Just Use Betfair Instead?
Short answer… yes! The Betfair exchange offers a way better user experience. Has more market liquidity and they offer a better sign up bonus to new customers. Betdaq are a back up exchange at best.
Why Don't Betdaq Update Their Design?
Honestly we don’t know – they’ve peddled the same old horrible text based website design using that awful white and purple for years. They show no signs of bucking their ideas up.
What's Betdaq Like On Mobile?
Unfortunately Betdaq is just as bad on mobile as it is on a desktop or laptop. Whoever is responsible for the user experience at the company needs to get with the times and roll out an update pronto!
How To Contact Betdaq
If you want to contact Betdaq then you can do so by emailing email@example.com, live chat on the website, phoning 0870 1781 021 from the UK, 01 55 66 222 from Ireland or +353 1 55 66 222 for anywhere else in the world. Phone lines are open 8am to 10pm Mon to Sat and 9am to 9pm on Sunday.
How To Close Your Betdaq Account
To close your Betdaq account, you must contact the customer services team on the site who can assist you with the closure, You cannot close your account from within the account services.
Rather than closing the account, you can also use the Responsible Gambling tools on the site to give yourself a time out or exclude yourself from the site for a set period of time instead.