Bwin Review

Last Updated: November 10, 2021

Review of Bwin

0.5|5

Editors Note:

Bwin have been around since 1997 and in that time have racked up quite the long list of player complaints and sketchy behaviour.

There are too many cases to list but since inception they’ve been accused of…

  • Slow paying players
  • Closing accounts after just a couple of winning bets
  • Predatory wagering requirements
  • Shocking customer service
  • Closing accounts without justification

It’s a shame they’ve got such a bad reputation with online punters because the service they offer is actually comparable to the best bookmakers out there. In fact if it wasn’t for their down right contempt for players this Bwin review might be very different.

With so many complaints against them, you’d be mad to deposit money on their site. For better, reputable and safer online bookmakers check out our honest betting reviews.

Pros & Cons of Bwin

  • Extensive range of odds & markets
  • Simple, intuitive design.
  • Good on both mobile and desktop.
  • An awful reputation with punters.
  • No coverage of Esports.
  • Many ‘promotions’ listed under sports are often just site features.
  • Welcome bonus on the small side.
Bwin Review
Bad reputation with players.
Recommended:
No

Bwin Licensing & Safety

Highest risk rating

Is Bwin Safe?

1|10
  • Licensed by government of Gibraltar
  • Remote gambling licence from UKGC
  • Loads of player complaints
  • High risk rating

WarningThe Bwin website is provided and operated by a company called ElectraWorks Limited who have all the correct licenses to operate in the UK market and abroad.

Bwin are also members of the European Sports Security Association, which aims to offer customers a fair sports betting product by preventing insider bets and betting fraud.

Player complaints are a serious issue for Bwin and the web is littered with them. They focus on:

  • Slow paying players
  • Closing accounts after just a couple of winning bets
  • Predatory wagering requirements
  • Shocking customer service
  • Closing accounts without justification

Not a good look for the company…

Ownership:

  • Bwin, which was known as betandwin until 2006, was first founded back in 1997.
  • The company held an Initial Public Offering (IPO) on the Austrian Stock Exchange in the year 2000.
  • In 2011, Bwin merged with British company PartyGaming to become at the time the largest publicly traded online gaming firm in the world.
  • Bwin.Party Digital Entertainment PLC, as the company was then called, was acquired by GVC Holdings PLC in 2016.

Given were talking about a publicly traded company it’s surprising that have such a bad reputation among punters – surprising but oh so very true.

They have also stiffed marketing partners in the past, with predatory terms and conditions, which is another major concern.

Deposits & Withdrawals at Bwin

Slow payouts & winning limits

Will I get paid?

1|10
  • Lots of payment options
  • Reputation for slow paying
  • Winning limits regardless of bet amounts
  • AVOID

Note: given their reputation your money might be better elsewhere – find out where you can use your preferred payment option on our bookmaker deposit options page.

Method
Fee
Time Scale
Deposit
Withdraw
Limit
Method

Abaqoos

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

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ApplePay

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

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Boleto

Fee

0

Time Scale

Instant

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Limit

? – ?

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Giropay

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

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Astropay

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

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ecoPayz

Fee

0

Time Scale

Instant

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Limit

? – ?

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GoPlay

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

Method

Bank Wire

Fee

0

Time Scale

1-10 days

Deposit

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Limit

? – ?

Method

Diners Club

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

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Entropay

Fee

0

Time Scale

Instant

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Limit

? – ?

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EPs

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0

Time Scale

Instant

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Limit

? – ?

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iDeal

Fee

0

Time Scale

Instant

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Limit

? – ?

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iDebit

Fee

0

Time Scale

Instant

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Limit

? – ?

Method

InstaDebit

Fee

£1-£2

Time Scale

Instant

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Limit

? – ?

Method

Maestro

Fee

0

Time Scale

Instant

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Limit

? – ?

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Mastercard

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

Method

Mister Cash

Fee

0

Time Scale

Instant

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Limit

? – ?

Method

Montea

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

Method

Neteller

Fee

0

Time Scale

Instant

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Limit

? – ?

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Paybox

Fee

0

Time Scale

Instant

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? – ?

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PayPal

Fee

0

Time Scale

Instant

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? – ?

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Paysafecard

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

Method

Przelewy24

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

Method

QIWI Wallet

Fee

0

Time Scale

Instant

Deposit

Withdraw

Limit

? – ?

Method

Skrill

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

Method

SOFORT

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

Method

Visa

Fee

0

Time Scale

Instant

Deposit

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Limit

? – ?

Method

Trustly

Fee

0

Time Scale

Instant

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Limit

? – ?

Method

Web Money

Fee

0

Time Scale

Instant

Deposit

Withdraw

Limit

? – ?

How To Deposit To Bwin

Once you are logged in to your Bwin account, you need to click on the ‘Cashier’ button and then the ‘Deposits’ option to start the process of depositing to your account.

Bwin accepts payments from a massive selection of payment methods, closest to the widest from an online sportsbook, but not all of these will be available in your region. As such, those payment methods that are available will be displayed.

Select a payment method you want to use and enter the details for that method, such as your debit card number if you want to use a debit card.

Enter the amount you wish to deposit on the site and then click the button to action the deposit.

Your funds should be transferred into your Bwin account instantaneously.

How To Withdraw From Bwin

Withdrawing from Bwin is a very similar process to depositing on the site, only when you log in and connect to the banking side of the site through the ‘Cashier’ button, you click the ‘Withdrawal’ option.

As is the case with all UK betting sites, you can only withdraw to a payment method that you have used previously on the site. Furthermore, you may be required to complete a verification check before your withdrawal can be processed, which can delay how long it takes to receive your money.

To action the withdraw, select the deposit method you with to withdraw to, enter the amount of money you wish to withdraw.

Click the Withdraw button and the process will start.

How Long Does It Take To Withdraw At Bwin?

How quickly you receive your money from Bwin depends on whether you are verified or not. Assuming you are, and your withdrawal does not require further verification, then you can expect to see a processing time for most banking options of between 24 hours and 72 hours.

However, some methods, such as Bank Transfers, may take up to five days to clear and then appear in your account.

Customer Service at Bwin

A number of support options available

3|10

  • On site help section with FAQ
  • Hard to find live chat
  • Email via website form
  • No phone support

The first step of Bwin’s customer support is an extensive Help section which does have answers to most questions. However, you need to wade through that before you get to the available live customer support options, which is not great if you are in a hurry to speak to someone about an urgent account matter.

You can contact Bwin in one of four ways, all of which are available 24/7, which is good to know.

They are via secure private messages to either their Facebook Page (using Facebook Messenger), or the site’s Twitter page.

You can also access a Live Chat service on site, or contact the company via email (using the form on the website)

Bwin reviews poorly in this category for us because it’s hard to get in direct contact, you have to go via the help section, and no telephone support offered.

Bwin Website Review

Mobile & desktop site review

Is Bwin Easy To Use?

8|10
  • Recently improved site & app
  • Quick load speeds
  • Intuative layout
  • Packed with features

Bwin Mobile Review

It is fair to say that Bwin has massively improved its mobile service over the years, which makes it all the more frustrating that so many customers have had a number of worrying issues with the company in the past.

We can remember some of Bwin’s first attempts at apps and mobile sites and it is fair to say, they were almost uniformly awful, buggy as hell, slow and not user-friendly at all. However, to be fair, Bwin have upped the game considerably when it comes to their mobile offering.

The latest app not only has an excellent rating of 4.7/5 on the App Store, but there are still a worrying number of complaints when you read the feedback with players not getting their bonuses, or the app having issues when customers have tried to use it.

While we can’t say that we replicated the same issues, that is still a worry, which is a shame as this new app seems to work very well, especially on my choice of mobile devices. It is well organised, clear and it is easy to navigate to where you want.

As we said, it’s a real frustration as this is a good betting app, maybe not the best, but one of the better ones. It’s just a shame there are so many other issues with the company.

Bwin Desktop Review

The desktop version of the site is equally as good as the mobile app, but we preferred to use the mobile app by the slimmest of margins. That is not to say the Bwin desktop site isn’t great – it is, and it has all the options you would want from a top betting site.

However, there are a few issues we have with the site. Firstly, some of the promotions are nothing of the such – they are site features or tutorials. The actual number of promotions, on the sports betting side of things is actually pretty small. Also what Bwin terms promotions are not really what we would call promotions as they are really just instructions on how to use a part of the site.

The integration across the different Bwin sites is a positive for the desktop site, but while the sports welcome bonus has been increased in value slightly to £20, it is still not the greatest value offer you can find when signing up with a site.

Along with the issues that many customers have had with limiting accounts, difficulty in getting hold of their funds or even being paid out in the first place, it’s a real shame we can’t recommend Bwin more highly as it seems its customer services side remains worrying.

How To Join Bwin

There are a number of very simple steps you can follow to join Bwin from your app or the desktop site.

  1. Click on the Register button at the top of the page.
  2. Enter your country of residence, an email address, your gender, first name and surname.
  3. Create a user ID and password for your account.
  4. Set up a security question and select your preferred currency and date of birth.
  5. Enter your address details, including your postcode, a mobile phone number and then check the box to receive bonuses, Freebets, offers and other marketing items from Bwin.
  6. Click the button to register.
  7. An email will be sent to your registered email address with a link to confirm your membership.
  8. Go to your email address, find the email from Bwin and click the link to verify your registration.
  9. Your account is now set up.

Markets & Odds at Bwin

Wide selection available

What sports can you bet on at Bwin?

7|10
  • Around 35 different sports
  • Virtual betting
  • Live streaming
  • Specials & politics

This part of our review really shows why it’s such a shame Bwin have a bad repuation… the amount of markets they offer, the depth of those markets and features available (live streaming ect.) are all really impressive.

Let’s look at the range of events and markets which Bwin price up. Those markets cover the following wide range of different sports:

  • Alpine Skiing
  • American Football
  • Athletics
  • Aussie Rules
  • Badminton
  • Bandy
  • Baseball
  • Basketball
  • Biathlon
  • Boxing
  • Chess
  • Combat Sports
  • Cricket
  • Cross Country Skiing
  • Curling
  • Cycling
  • Darts
  • Floorball
  • Football
  • Formula One
  • Golf
  • Handball
  • Horse Racing
  • Ice Hockey
  • Motorbikes
  • Pool
  • Rally
  • Rugby League
  • Rugby Union
  • Ski Jumping
  • Snooker
  • Tennis
  • Trotting
  • Volleyball
  • Water Polo

It’s fairly clear to see, therefore, that Bwin cover a peerless range of different sports. All of the major options that you would expect to be covered are accounted for, along with obscure, lower profile sports which you would struggle to find odds for elsewhere.

They do not at present, however, price up E-sports events whereas many other bookmakers have moved into that area.

They’ve also got an extensive in-play betting section and the layout of the site is intuitive making it easy to use for even the newest sports bettors.

Their reputation is just so poor, unfortunately, you probably shouldn’t be betting with them. We suggest checking out Bet365 or William Will instead – both offer the exact same features and have squeaky clean reputations.

In-Play Betting Review at Bwin

Live stats, scores & streams

Is live betting offered at Bwin?

7|10
  • Dedicated live betting area
  • Attractive & handy in-play interface
  • Live streaming
  • Stats, graphics & scores

Bwin InplayLive betting is well catered for by Bwin, with a clear and obvious link on their homepage to a dedicated live betting area.

In this section you’ll see all of the events currently in-play listed and arranged by sport. Major sports like football and tennis are well accounted for, but smaller ones such as badminton also see events regularly taken in-play.

It is football matches which boasts by far the most in-play markets through Bwin but higher profile events from other sports can still feature 20 or more different betting options.

Bwin in-play interfaces always feature a live scoreboard at the top, which generally also features simple, live text commentary.

To the right of the scoreboard, you will also find a ‘Media’ area of the interface. When available, it is here that you can find either a live animation giving updates from the event or a live stream of the event.

Again it’s really FRUSTRATING that Bwin have such a shocker of a reputation as their in-play service compares well vs others – there are better though… see these in-play bookmakers ratings.

Welcome Bonus

£10 back up bet

New customer offer

3|10
  • Very small offer
  • Min odds 2.0 (evens)
  • Compares poorly to others
  • No bonus if first bet wins

If you are considering giving Bwin a go, you’ll probably be interested to hear about their new customer welcome promotion.

The promotion provides a so-called ‘Back-up Bet’ worth up to £20, which a new customer can receive in the following way:

New Customer Offers at Bwin

  1. Visit the Bwin website (don’t though you’d be mad to join)
  2. Make a deposit of £20 or more into your account.
  3. Head over to the sports betting section once the deposit is confirmed.
  4. Place a sports bet of three or more selections of up to £20 at odds of 1/2 (1.5) or greater.
  5. If your bet wins, you receive your winnings.
  6. If your bet loses, then you receive the same amount as your initial bet stake back as a free bet (up to a maximum of £20)
  7. Once your Free Bet is in your account, you must use it within seven days.

The problems with this offer are it’s size, the fact you don’t get a bonus when you win your first bet, the free bet awareded can only be used on football and your first bet must be a multiple with at least three selections… oh and you’re not allowed to include any horse racing bets! Apart from that it’s super genours.

Starting to see why our Bwin review score is so low?

Given the company have a poor reputation and a poor bonus offer we don’t recommend you sign up – see these betting bonus deals at reputable bookmakers for an alternative.

How To Use The Bwin Bonus

Once you’ve managed to release your bonus here are the steps you need to follow to use the free bet awarded:

  1. Log into your Bwin account
  2. Navigate the various markets and click the odds of a selection to add it to your bet slip – remember it must be a football bet.
  3. Enter your stake amount.
  4. Check the ‘Use Free Bet’ box before clicking place bet
  5. Click place bet and your bet will be put on using the free bet and not your cash balance.

Remember, if your free bet is a winner, you will only receive the winnings part of the bet as the free bet stake is not returned. You have 7 days to use the free bet once awarded before it expires.

Overall Review

Here’s our overall take on things…

Our Verdict of Bwin

Bad rep – best avoided
OUR RATING FOR:
BWIN
0.5 | 5

Bwin are the most frustrating bookmaker out there because if they treated customers with respect and fairness the quality of their service would mean they’d score highly with us and our review of Bwin would be way more postivie than negative.

The company are fully licensed and regulated across Europe and offer a great range of markets along with a quality in-play betting area and live streaming.

The problem is they’ve got a reputation for slow paying players, limiting winnings, poor customer service and just down right questionable behaviour.

Couple that with the fact that there are more restrictions on their welcome bonus than with any other bookmaker we know of and you’ve got yourself a real problem. Seriously the terms and conditions of the current offer are simply ridiculous.

It’s their reputation that stops us recommending them, not the service they offer, but until that changes we won’t change our stance.

Note: we score two bookmakers with a 5/5 rating… Bet365 and Betvictor (check them out for alterntives to Bwin.)

Bwin FAQ

Your questions answered

How To Contact Bwin

You can contact Bwin in four different ways, all of which are available 24/7.

  • Via the Bwin Facebook Page using the Direct Messenger service.
  • Via the Bwin official Twitter account via direct message.
  • Using the Live Chat available on site.
  • Email

How To Close Your Bwin Account

You can close your Bwin account by visiting the Service Closure page. You can close your account here for either an indefinite or a stated period of time.

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